NEWPAGES Refund Policy

Refund Policy

Cancellation Policy

Client (NEWPAGES’s subscriber) acknowledges that all subscription fees are charged on annual basis until the Client cancels their subscription. The client must contact the administrator of the NEWPAGES to have you removed from the channel, cancel your account, or unsubscribe from the NEWPAGES. However, you can also salesperson in-charged if you are having difficulty or need help.

Refunds

All NEWPAGES subscriptions is billed in annual basis and is non-refundable; no refunds will be issued. NEWPAGES does not offer prorated refunds for canceled subscription plan(s). There will be no refunds or credits for partial months of service or upgrade/downgrade refunds. In order to treat everyone equally, no exceptions will be made.

Refund is only allowed in the special circumstance(s) as listed below:

Incorrect Purchase: Refund can be allowed in case of wrong selection of subscription plan(s) while making the payment. In such cases, the user needs to contact your sales person within 24 hours of purchase. Please note that the payment in such cases will only be adjusted against another subscription plan(s) fee and not settled in cash.
Duplicate Transactions / Transaction Error: If a user makes duplicate transactions for the same subscription plan due to human error/technical glitch, refund would be initiated after an in-house investigation. Duplicate transactions need to be reported at support@newpages.com.my within 24 hours of the last transaction.

The refund will be processed subject to deduction of Promotional Discounts, GST/other taxes, administrative charges etc., and the procedure for the same shall be initiated within 24 hours of request for refund being sent to support@newpages.com.my